Sway Error Messages

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On April 7, 2017, we will be deprecating this forum. If you hit error pages, you can go to Microsoft Community answers forum to get assistance from support engineers, or you can send the Sway team a smile or a frown from within the Sway app.

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  1. All of the images in my Sway have broken

    All of the images in my Sway have broken, -- it displays "Sorry, it looks like we are having trouble showing this image" and then the link to the image. Unlike the other issue mentioned here, where it was about the image not making on to Sway in the first place, they definitely were displaying fine initially

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      1 comment  ·  Flag idea as inappropriate…  ·  Admin →
    • My Sway wont load

      I've been having progressive issues with my sway as i've worked on it. The more content i added, the more often it would crash, and now it wont load at all- it just thinks and thinks.

      I spent alot of time on this and dont want to have to start from scratch with a different presentation tool! Please help

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        0 comments  ·  Flag idea as inappropriate…  ·  Admin →
      • 1 vote
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          0 comments  ·  Flag idea as inappropriate…  ·  Admin →

          We’re sorry to hear you’re having this problem. Is it possible that you don’t have a good internet connection? Also, could you send us a screenshot of the error you are seeing by replying directly to the email generated by this response? Thanks for your patience!

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            0 comments  ·  Flag idea as inappropriate…  ·  Admin →

            Are you opening Sway from a mobile device? If so, you cannot create a new Sway because the screen is too small for our creation experience. (We’re working on this though!) If you are experiencing this problem on a computer, please reply directly to this email with a screenshot of what you’re seeing. THanks!

          • I received an error message

            I cannot get on to sway. I am a teacher and really needed it this morning. I have deleted cache and browser data. Correlation ID: f3cb5a7a-e046-46dc-9fb2-b5aff61bf57a

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              0 comments  ·  Flag idea as inappropriate…  ·  Admin →
            • tryed to load a video

              tried to load a video form your web page and it wont work =(

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                0 comments  ·  Flag idea as inappropriate…  ·  Admin →

                Very sorry for the delayed response — are you still having issues uploading a video? If so, can you reply to this email with a link to the Sway where you were trying to upload the video?

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